Contact

6EAST

Managed by: SR Operations B.V.

Address: Albertina van Nassaustraat 13, 5616 BC, Eindhoven, Netherlands

Email: info@6-east.com

Phone number: +31 6 46418240

Contact form: click here

Customer service opening hours:

Monday to Friday from 9:00 a.m. to 6:00 p.m. (CST)
Saturday and Sunday: 9:00 a.m. to 3:00 p.m. (CST)

Any questions? Check out our FAQ page or contact us via the contact page.

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Contact us

We strive for optimal customer satisfaction. Please do not hesitate to contact our specialized customer service team using the contact details above or by filling out the contact form below.

Response time: Our team strives to respond within 24 hours on business days.

Ways to contact us

Email support: info@6-east.com
Phone support: +31 6 46418240
FAQ page: Check out our FAQ page for quick answers
Fill out the form below to contact us directly:

Additional information

Order processing time: 1-5 days
Shipping time: 20-30 days (after processing)
Returns: Want to return a product? Check out our return policy

FREE SHIPPING

We offer free shipping for all orders. Regardless of order value or quantity.

30-DAY EASY RETURNS

You have the possibility to return your items up to 30 days after receipt!

7 DAYS AVAILABLE

We are available 7 days a week for all questions regarding orders, product information and returns!

2-YEAR WARRANTY

We offer a 2-year manufacturer's warranty on all our items!

Need help?

How do I choose the right light color?

Most customers choose between 2000K - 3000K for a warm and inviting atmosphere. Lower Kelvin gives a softer amber glow, while higher Kelvin creates a cleaner cold white light.

Is installation difficult?

No, installation is simple. Every lamp includes mounting hardware and clear installation instructions.

Can I adjust the hanging cable length?

Yes, the cable length is adjustable to fit your space and ceiling height.

Does the lamp match the impressions?

Yes, we aim to show colors, materials, and finishes as accurately as possible in both daylight and ambient lighting.

How do I maintain the lamp?

Simply clean the lamp with a soft dry cloth to keep it dust-free and looking its best.

Can I return the lamp if it’s not the right fit?

Yes, returns are accepted within 14 days after delivery.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h